hey Iām Cass.
I am a Virtual Assistant and Virtual Practice Manager specialising in supporting medical and allied health practices with high-quality administrative and operational support.
I began working in administration in 2011, and moved into management early and I remain actively working in this field today. Over the past 15+ years, I have developed extensive experience across front-desk administration, clinical administration, billing, compliance, systems optimisation, and practice operations.
I thoroughly enjoy this type of work. I am naturally organised, detail-focused, and process-driven, and I take pride in creating systems that make practices run more smoothly and efficiently. I understand the pressures that practitioners face and the importance of having reliable, competent support behind the scenes.
My approach is proactive, professional, and solutions-focused. I do not simply complete tasks, I look for opportunities to improve workflows, reduce administrative burden, and enhance the overall client experience.
Having worked closely with clinicians and practice owners, I understand the importance of confidentiality, accuracy, and compliance. I operate with discretion, integrity, and a strong sense of responsibility.
I partner with my clients as a trusted extension of their practice, providing consistent, high-quality support so they can focus on what matters most: delivering excellent care.